# Edit history

Use this screen to review, change, or delete a history. Before saving, confirm the change will not affect other system flows.

Source: https://zild.ai/en-US/docs/apps/zild-assist/history-id

Use this screen to review, change, or delete a history. Before saving, confirm the change will not affect other system flows.

## When to use

Use this screen to review, change, or delete a history. Before saving, confirm the change will not affect other system flows.

## How to edit history

- Open the item from the list, search, or detail link.
- Review the current data before changing it.
- Update only the fields that need changes.
- Save and confirm that the update looks correct.

## How to delete history

When a delete action is available, use it only after confirming the item is no longer needed. The system may ask for confirmation before removing the record.

## Important fields

- Search: Enter part of a name, phone number, email, or related term to narrow the list.
- Channel: Choose the source or service channel.
- Queue: Choose the queue responsible for receiving, routing, or filtering work.
- Owner: Fill it according to the screen context and review it before saving.
- Period: Fill it according to the screen context and review it before saving.

## Available actions

- Clear filters: clear filters, search, or current selection.
- Search: search using the current filters.
- Open conversation: open the full history for the selected conversation.