# Edit live

Use this screen to review, change, or delete a live. Before saving, confirm the change will not affect other system flows.

Source: https://zild.ai/en-US/docs/apps/zild-assist/live-id

Use this screen to review, change, or delete a live. Before saving, confirm the change will not affect other system flows.

## When to use

Use this screen to review, change, or delete a live. Before saving, confirm the change will not affect other system flows.

## How to edit live

- Open the item from the list, search, or detail link.
- Review the current data before changing it.
- Update only the fields that need changes.
- Save and confirm that the update looks correct.

## How to delete live

When a delete action is available, use it only after confirming the item is no longer needed. The system may ask for confirmation before removing the record.

## Important fields

- Channel: Choose the source or service channel.
- Queue: Choose the queue responsible for receiving, routing, or filtering work.
- Customer phone: Enter the number in the format used by your operation.
- Owner: Fill it according to the screen context and review it before saving.
- Message: Type the text that will be sent or used in the service flow.

## Available actions

- End: close the current service item or process.
- Reactivate: reactivate a closed conversation.
- Send message: send or resend the prepared message, file, or request.
- Take service item: take ownership of the selected service item.
- Transfer: transfer the service item to another owner.
- Add to blacklist: block the contact or prevent unwanted interactions.
- Attach file: add, replace, or remove attached files.
- Mark as unread: mark the conversation for later follow-up.