# Live service

Use this Zild Assist screen to complete the live service activity in daily work.

Source: https://zild.ai/en-US/docs/apps/zild-assist/live

Use this Zild Assist screen to complete the live service activity in daily work.

## When to use

Use this Zild Assist screen to complete the live service activity in daily work.

## How to use

- Use the conversation list to choose the service item.
- Read the history before replying.
- Type the message, attach files if needed, and send it.
- Use transfer, take, reactivate, or close according to the service flow.

## Important fields

- Channel: Choose the source or service channel.
- Queue: Choose the queue responsible for receiving, routing, or filtering work.
- Customer phone: Enter the number in the format used by your operation.
- Owner: Fill it according to the screen context and review it before saving.
- Message: Type the text that will be sent or used in the service flow.

## Available actions

- End: close the current service item or process.
- Reactivate: reactivate a closed conversation.
- Send message: send or resend the prepared message, file, or request.
- Take service item: take ownership of the selected service item.
- Transfer: transfer the service item to another owner.
- Add to blacklist: block the contact or prevent unwanted interactions.
- Attach file: add, replace, or remove attached files.
- Mark as unread: mark the conversation for later follow-up.