# Softphone

Use this Zild Voice screen to complete the softphone activity in daily work.

Source: https://zild.ai/en-US/docs/apps/zild-voice/softphone

Use this Zild Voice screen to complete the softphone activity in daily work.

## When to use

Use this Zild Voice screen to complete the softphone activity in daily work.

## How to use

- Confirm the user is available for calls.
- Type or select the phone number.
- Start, monitor, and end the call from the screen.

## Important fields

- Phone number: Enter the number in the format used by your operation.
- Contact: Fill it according to the screen context and review it before saving.
- Channel: Choose the source or service channel.

## Available actions

- End: close the current service item or process.
- Transfer: transfer the service item to another owner.
- Call: start a call to the selected number.