# Zild Platform overview

Zild is an AI Agent Management Platform for creating, operating, integrating, monitoring, and governing AI agents across business channels and processes.

Source: https://zild.ai/en-US/docs/platform/platform-overview

Zild is an AI Agent Management Platform for creating, operating, integrating, monitoring, and governing AI agents across business channels and processes.

## Platform purpose and audience

The platform serves administrators who configure governance and business users who operate the products. It provides a shared layer for agent instructions, knowledge, channels, integrations, permissions, observability, audit, and human handoff.

## Agent operating model



<table class="api-params"><thead><tr><th>Layer</th><th>Responsibility</th></tr></thead><tbody><tr><td>Entry points</td><td>Receive work from chat, voice, WhatsApp, email, automations, APIs, and supported desktop AI tools.</td></tr><tr><td>Security and governance</td><td>Validate identity, tenant, permissions, compliance rules, and data protection before an action runs.</td></tr><tr><td>Orchestration</td><td>Identify intent and route the request to the appropriate agent, workflow, or human queue.</td></tr><tr><td>AI agents</td><td>Use instructions, models, knowledge, tools, memory, data extraction, webhooks, and system integrations.</td></tr><tr><td>Operations</td><td>Monitor outcomes, measure performance, audit events, and preserve context during human handoff.</td></tr></tbody></table>



## Shared platform capabilities

- Authentication and authorization with tenant-aware roles and permissions.
- User, group, connection, integration, credential, and notification management.
- Observability through logs, metrics, alerts, operation tracking, and audit events.
- Reusable messaging, governance, and integration capabilities shared by every Zild app.

## Product map



<table class="api-params"><thead><tr><th>Product</th><th>Primary use</th></tr></thead><tbody><tr><td>Zild Admin</td><td>Platform administration, identity, agents, governance, and integrations.</td></tr><tr><td>Zild Assist</td><td>Hybrid customer service through digital channels with AI and human handoff.</td></tr><tr><td>Zild Voice</td><td>AI voice operations connected to SIP, PSTN, and business systems.</td></tr><tr><td>Zild Insight</td><td>Conversation analysis, scoring, checklists, extraction, and performance insight.</td></tr><tr><td>Zild Coach</td><td>Simulations, voice role-play, evaluation, feedback, and training.</td></tr><tr><td>Zild Docs</td><td>Document import, OCR, extraction, validation, and assisted review.</td></tr><tr><td>Zild Chat</td><td>Employee access to governed agents, knowledge, and business workflows.</td></tr><tr><td>Zild Portal</td><td>Business-user access to the capabilities enabled for their role.</td></tr><tr><td>Zild Flow</td><td>Manage tasks assigned to people or AI agents with a clear view of process execution.</td></tr></tbody></table>