Zild Coach

Use Zild Coach to run realistic simulations and voice role-plays, apply evaluation criteria, deliver feedback, and track team training work.

Use Zild Coach to run realistic simulations and voice role-plays, apply evaluation criteria, deliver feedback, and track team training work.

Zild Coach purpose

Zild Coach turns defined evaluation criteria into simulations, feedback, and repeatable training. Teams can practice service or sales scenarios with AI personas and review measured performance after each role-play.

Zild Coach responsibilities

  • Use the dashboard to monitor coaching activity and outcomes.
  • Work through the feedback queue and the tasks assigned to reviewers or learners.
  • Configure agents and open a training record to inspect the scenario, evidence, and evaluation.

Typical Zild Coach workflow

  1. Select the scenario, persona, and evaluation criteria.
  2. Run the voice or conversational role-play.
  3. Review the score, transcript, observations, and supporting evidence.
  4. Give specific feedback and assign the next training action.

Zild Coach manual

Expand the product in the left navigation and choose the module related to your task. List, create, and edit pages explain the screen purpose, key fields, and checks to perform before saving.