Zild Platform overview
Zild is an AI Agent Management Platform for creating, operating, integrating, monitoring, and governing AI agents across business channels and processes.
Zild is an AI Agent Management Platform for creating, operating, integrating, monitoring, and governing AI agents across business channels and processes.
Platform purpose and audience
The platform serves administrators who configure governance and business users who operate the products. It provides a shared layer for agent instructions, knowledge, channels, integrations, permissions, observability, audit, and human handoff.
Agent operating model
| Layer | Responsibility |
|---|---|
| Entry points | Receive work from chat, voice, WhatsApp, email, automations, APIs, and supported desktop AI tools. |
| Security and governance | Validate identity, tenant, permissions, compliance rules, and data protection before an action runs. |
| Orchestration | Identify intent and route the request to the appropriate agent, workflow, or human queue. |
| AI agents | Use instructions, models, knowledge, tools, memory, data extraction, webhooks, and system integrations. |
| Operations | Monitor outcomes, measure performance, audit events, and preserve context during human handoff. |
Shared platform capabilities
- Authentication and authorization with tenant-aware roles and permissions.
- User, group, connection, integration, credential, and notification management.
- Observability through logs, metrics, alerts, operation tracking, and audit events.
- Reusable messaging, governance, and integration capabilities shared by every Zild app.
Product map
| Product | Primary use |
|---|---|
| Zild Admin | Platform administration, identity, agents, governance, and integrations. |
| Zild Assist | Hybrid customer service through digital channels with AI and human handoff. |
| Zild Voice | AI voice operations connected to SIP, PSTN, and business systems. |
| Zild Insight | Conversation analysis, scoring, checklists, extraction, and performance insight. |
| Zild Coach | Simulations, voice role-play, evaluation, feedback, and training. |
| Zild Docs | Document import, OCR, extraction, validation, and assisted review. |
| Zild Chat | Employee access to governed agents, knowledge, and business workflows. |
| Zild Portal | Business-user access to the capabilities enabled for their role. |
| Zild Flow | Manage tasks assigned to people or AI agents with a clear view of process execution. |