Zild Assist

Use Zild Assist to operate AI-assisted customer service across WhatsApp, email, and supported webchat journeys with contextual human handoff.

Use Zild Assist to operate AI-assisted customer service across WhatsApp, email, and supported webchat journeys with contextual human handoff.

Zild Assist purpose

Zild Assist manages hybrid service journeys. It receives conversations from WhatsApp, email, and supported webchat entry points, lets AI perform triage and responses, and preserves context during handoff to a human queue.

Zild Assist responsibilities

• Monitor queues, active conversations, history, and service status from the dashboard.
• Manage contacts, accounts, agents, tags, templates, closing reasons, and bulk imports.
• Review the conversation context before taking ownership or completing a human handoff.

Typical Zild Assist workflow

1. Open the dashboard and check queue health.
2. Select a live conversation or locate it in history.
3. Review customer, account, channel, and agent context.
4. Respond, transfer, classify, or close the conversation according to the operation policy.

Zild Assist manual

Expand the product in the left navigation and choose the module related to your task. List, create, and edit pages explain the screen purpose, key fields, and checks to perform before saving.