Zild Insight

Use Zild Insight for conversation monitoring, quality scoring, checklist execution, structured extraction, and evidence-based performance analysis.

Zild Insight purpose

Zild Insight converts conversations into operational monitoring, quality measures, structured CRM data, and evidence for performance decisions. It applies checklists and extraction rules consistently across the selected queues.

Zild Insight responsibilities

Use the dashboard to review volume, scores, trends, and exceptions.
Open monitoring records to inspect conversation evidence and checklist outcomes.
Manage checklists, groups, scripts, and queues that define the analysis policy.

Typical Zild Insight workflow

Select the queue and period to analyze.
Open an interaction with an unexpected score or extracted value.
Compare the conclusion with the conversation evidence and checklist criteria.
Correct configuration or follow up with the operation when the evidence supports action.

Zild Insight manual

Expand the product in the left navigation and choose the module related to your task. List, create, and edit pages explain the screen purpose, key fields, and checks to perform before saving.