Create conversation template

Use this screen to create a conversation template. It brings together the fields needed to configure the item before saving.

Use this screen to create a conversation template. It brings together the fields needed to configure the item before saving.

When to use

Use this screen to create a conversation template. It brings together the fields needed to configure the item before saving.

How to create conversation template

1. Open Create conversation template from the product menu.
2. Fill the required fields and review information that affects other users.
3. Use Save to create the record.
4. After saving, return to the list to confirm that the item appears correctly.

Important fields

• Name: Use a clear name that is easy to recognize in lists and searches.
• Channel: Choose the source or service channel.
• Message: Type the text that will be sent or used in the service flow.
• Status: Select the current state or use the field to filter results.

Available actions

• Save: save the information entered.
• Go back: return to the previous screen without continuing the edit.