Create queue

Use this screen to create a queue. It brings together the fields needed to configure the item before saving.

Use this screen to create a queue. It brings together the fields needed to configure the item before saving.

When to use

Use this screen to create a queue. It brings together the fields needed to configure the item before saving.

How to create queue

  1. Open Create queue from the product menu.
  2. Fill the required fields and review information that affects other users.
  3. Use Save to create the record.
  4. After saving, return to the list to confirm that the item appears correctly.

Important fields

  • Name: Use a clear name that is easy to recognize in lists and searches.
  • Channel: Choose the source or service channel.
  • Owner: Fill it according to the screen context and review it before saving.
  • Status: Select the current state or use the field to filter results.

Available actions

  • Save: save the information entered.
  • Go back: return to the previous screen without continuing the edit.