Softphone

Use this Zild Voice screen to complete the softphone activity in daily work.

Use this Zild Voice screen to complete the softphone activity in daily work.

When to use

Use this Zild Voice screen to complete the softphone activity in daily work.

How to use

1. Confirm the user is available for calls.
2. Type or select the phone number.
3. Start, monitor, and end the call from the screen.

Important fields

• Phone number: Enter the number in the format used by your operation.
• Contact: Fill it according to the screen context and review it before saving.
• Channel: Choose the source or service channel.

Available actions

• End: close the current service item or process.
• Transfer: transfer the service item to another owner.
• Call: start a call to the selected number.