Platform updates — October 2026
Feature identified in the platform code in October 2026. Availability depends on the deployed version, permissions and environment connectors. Contact Zild if it is not visible yet.
Feature identified in the platform code in October 2026. Availability depends on the deployed version, permissions and environment connectors. Contact Zild if it is not visible yet.
New capabilities and improvements
- FinOps: provider costs in one place
- ModelOps: catalog and per-model fallback
- Compliance: investigate actions with Audit Logs
- Flow: from history to individual events
- Assist: quick replies in WhatsApp templates
- Assist: more context during live service
- Chat: conversations that are easier to recognize
- Coach: track evaluations still in progress
- Insight: Teams imports with company context
- Voice: preserve ElevenLabs call context
- Knowledge: download files attached to an agent
- Agent templates to speed up configuration
- WinThor: tools connected to your ERP environment
- ESL: reports and pickup measurements
- Original Software: context and ride requests
- Proactive WhatsApp as an agent tool
- Flow: process data in each task
- Coach: practice with a randomly selected agent
- Success and ROI: criteria linked to conversation outcomes
- Conversation reports as an agent tool
- Channels: editing in a side panel
- Connectors: organization and deletion in integration management
- mondayZap: integration and contact context