Categories

Available to administrators. Create and maintain categories to organize agents in the Zild Chat catalog.

Available to administrators. Create and maintain categories to organize agents in the Zild Chat catalog.

Browse and maintain

Open an existing category, review its name and save. Check associated agents to keep the catalog organized.

Create

1. Open Categories and create a category.
2. Enter a name and save.
3. Associate the category with the agent in the agent editor.