Edit agent history

Use this screen to review, change, or delete a agent history. Before saving, confirm the change will not affect other system flows.

Use this screen to review, change, or delete a agent history. Before saving, confirm the change will not affect other system flows.

When to use

Use this screen to review, change, or delete a agent history. Before saving, confirm the change will not affect other system flows.

How to edit agent history

1. Open the item from the list, search, or detail link.
2. Review the current data before changing it.
3. Update only the fields that need changes.
4. Save and confirm that the update looks correct.

How to delete agent history

When a delete action is available, use it only after confirming the item is no longer needed. The system may ask for confirmation before removing the record.

Available actions

• Save: save the information entered.
• Delete: remove the selected item, usually after confirmation.
• Go back: return to the previous screen without continuing the edit.