Feature identified in the platform code in October 2026. Availability depends on the deployed version, permissions and environment connectors. Contact Zild if it is not visible yet.
What changed
Monitoring shows active conversations and distinguishes pending from completed evaluations.
How to use it
Open Coach monitoring and inspect evaluation status. An active conversation may be waiting for session completion and post-call processing. Use filters to distinguish pending work from completed evaluations.
Limits and prerequisites
Pending indicators do not mean a zero score or absence of issues. Processing error messages are preserved and should be investigated before using an evaluation in team decisions.
Validate in your operation
Compare an active conversation with a processed one. Confirm status before interpreting scores and record cases that remain pending longer than expected for your operation.
Retrospective edition 2026-W36. The week identifies this collection’s editorial organization; the text was prepared on the date shown above.
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