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AI-powered service. Continuity with people.

Organize WhatsApp, email and compatible webchat conversations in a hybrid operation. AI supports triage and responses; your team takes over moments that require human attention with context preserved.

Explore Zild Assist Explore documentation
CAPABILITIES IN PRACTICE

What your team can do with Zild Assist.

Live service

Take over conversations, send messages and attachments, transfer or close service according to your operating policy.

See how it works

Queues with ownership

Organize queues that receive and distribute service requests to give every conversation a clear destination.

See how it works

History that preserves context

Find conversations by search, status and period. Open history before responding or resuming service.

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Organized contacts and accounts

Maintain the records your team uses to identify customers and review service context.

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Standards for your team

Manage conversation templates, tags and closure reasons to organize service routines.

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Operational indicators

Review the dashboard and investigate queues and records that need attention.

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PRODUCT EVOLUTION · OCTOBER 2026

New capabilities for real work.

Explore improvements and how to use them. Availability depends on your deployed version and environment configuration.

Assist: quick replies in WhatsApp templates

Create reply options in Meta-channel templates to guide the next conversation step.

How to use Read update

Assist: more context during live service

Improvements to previous-conversation loading and attachment downloads help teams resume service.

How to use Read update

Proactive WhatsApp as an agent tool

Include proactive messaging in agent workflows with the channel and template configuration appropriate to service.

How to use Read update
Explore 2 more updates

Channels: editing in a side panel

Review channel configuration in a side panel within the list.

How to use Read update

mondayZap: integration and contact context

The update includes mondayZap connector identification and Assist contact-context changes.

How to use Read update
Inside Zild Assist

People and agents in the same operation.

Track conversations through All, Mine, Waiting and AI views. This actual capture shows an empty personal queue, preserving the content of company interactions.

Actual Zild Assist screen with conversation search and filters; empty personal queue.
Product capture on October 28, 2026. Content depends on workspace configuration. Click to enlarge.

A clear workflow for everyday work.

  1. 01

    Receive

    The conversation arrives through a configured channel.

  2. 02

    Review

    Review the customer, account, history and agent context.

  3. 03

    Respond

    Respond or transfer to the responsible person.

  4. 04

    Complete

    Classify and close according to operating policy.

Channel availability depends on configured integrations. Human service follows your operational queues and permissions.

FROM APP TO PROCESS

Choose real work for your first pilot.

These guides help define data, integrations, responsibilities and acceptance criteria for your configuration.

Handle a delivery exception

Preserve conversation context when operations must take over an incident. In the integrated workflow, location and status come from ESL; Assist supports communication and human handoff.

Plan this process: Handle a delivery exception
NEXT STEP

See Zild Assist in the context of your operations.

Talk to Zild to map the first use case, access and configuration your team needs.

Talk to an expert Explore management in Zild Admin