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Practice with AI. Develop your team with evidence.

Turn service and sales scenarios into simulations with AI personas. Review scores, transcripts and observations to provide specific feedback and define the next training action.

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CAPABILITIES IN PRACTICE

What your team can do with Zild Coach.

Scenarios and personas

Configure agents used in simulations and prepare practice for your team’s context.

See how it works

Voice or conversation role-play

Run simulations to practice service and sales situations with evaluation criteria.

See how it works

Performance review

Review evaluated records and check scores against evidence before guiding the participant.

See how it works

Feedback with a next action

Work through feedback and tasks assigned to evaluators or participants.

See how it works

Training with context

Open training to inspect the scenario, evidence and evaluation of completed practice.

See how it works

Team monitoring

Use the dashboard to track coaching activities and results.

See how it works
PRODUCT EVOLUTION · OCTOBER 2026

New capabilities for real work.

Explore improvements and how to use them. Availability depends on your deployed version and environment configuration.

Coach: track evaluations still in progress

Monitoring shows active conversations and distinguishes pending from completed evaluations.

How to use Read update

Coach: practice with a randomly selected agent

Vary team preparation with a voice training agent randomly selected from those available to the account. Its identity stays hidden until the session ends.

How to use Read update
Inside Zild Coach

Training starts with the right context.

The catalog brings together agents available for training. This actual capture shows scenario selection and access to the feedback queue and follow-up tasks without exposing individual evaluations.

Actual Zild Coach training agent catalog.
Product capture on October 28, 2026. Content depends on workspace configuration. Click to enlarge.

A clear workflow for everyday work.

  1. 01

    Prepare

    Select the scenario, persona and criteria.

  2. 02

    Practice

    Run the role-play by voice or conversation.

  3. 03

    Review

    Review scores, transcripts and evidence.

  4. 04

    Develop

    Provide feedback and assign the next activity.

Simulations support team development. Feedback should consider the scenario, criteria and evidence from each practice.

FROM APP TO PROCESS

Choose real work for your first pilot.

These guides help define data, integrations, responsibilities and acceptance criteria for your configuration.

Practice incident handoff

Build simulations for field teams to explain situations, identify limits and involve the owner. Training complements required operating procedures and qualifications.

Plan this process: Practice incident handoff

Rehearse discrepancy handling

Practice conversations about differences between orders, receipts and invoices. Evaluate how people request evidence and route decisions, without treating simulation as payment approval.

Plan this process: Rehearse discrepancy handling
NEXT STEP

See Zild Coach in the context of your operations.

Talk to Zild to map the first use case, access and configuration your team needs.

Talk to an expert Explore management in Zild Admin