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Turn conversations into evidence for improvement.

Monitor interactions, apply quality criteria and extract structured information. Zild Insight connects evaluations to conversation evidence to guide operational decisions.

Explore Zild Insight Explore documentation
CAPABILITIES IN PRACTICE

What your team can do with Zild Insight.

Monitoring with context

Find evaluated records by queue, checklist, status and period. Open interactions to review details and evidence.

See how it works

Quality checklists

Maintain analysis criteria to apply a consistent policy to selected conversations.

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Organized criteria

Group checklist items to structure the dimensions used in evaluation.

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Analysis scripts and rules

Manage checklist scripts and rules used for analysis and structured information extraction.

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Queues in the right scope

Organize queues that define where analysis criteria should be applied.

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Indicators and trends

Review volume, scores, trends and exceptions in the dashboard to prioritize investigation.

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PRODUCT EVOLUTION · OCTOBER 2026

New capabilities for real work.

Explore improvements and how to use them. Availability depends on your deployed version and environment configuration.

Insight: Teams imports with company context

Microsoft Teams transcript imports validate the queue and user within the authenticated company.

How to use Read update
Inside Zild Insight

Explicit criteria for consistent evaluation.

Define the checklist, related channels and criteria groups. This actual capture uses a commercial checklist as a configuration example; criteria should reflect the process your team needs to evaluate.

Actual Zild Insight checklist and criteria-group configuration screen.
Product capture on October 28, 2026. Content depends on workspace configuration. Click to enlarge.

A clear workflow for everyday work.

  1. 01

    Select

    Define the queue and analysis period.

  2. 02

    Investigate

    Open a score or extracted value that needs attention.

  3. 03

    Compare

    Check the conclusion against evidence and the checklist.

  4. 04

    Improve

    Adjust criteria or engage operations based on the review.

Evaluations depend on configured criteria. Reviewing evidence helps validate conclusions and guide the next action.

FROM APP TO PROCESS

Choose real work for your first pilot.

These guides help define data, integrations, responsibilities and acceptance criteria for your configuration.

Evaluate request clarity

Use evaluation criteria to investigate missing information and handoffs in conversations. Tax or financial document verification remains in the specialized workflow.

Plan this process: Evaluate request clarity
NEXT STEP

See Zild Insight in the context of your operations.

Talk to Zild to map the first use case, access and configuration your team needs.

Talk to an expert Explore management in Zild Admin