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Bring your AI agents into voice conversations.

Operate inbound and outbound calls with SIP or PSTN connectivity, transcription and human handoff. Connect telephony to company context and track what happened on each call.

Explore Zild Voice Explore documentation
CAPABILITIES IN PRACTICE

What your team can do with Zild Voice.

Voice agents

Manage agents used on calls and review configuration before putting the workflow into operation.

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Numbers and telephony

Organize numbers associated with operations and confirm the configured telephony path.

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Batch calls

Manage batch calling campaigns and find records by status and period.

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Team softphone

Start, monitor, transfer and end calls through the interface according to user availability.

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History and transcription

Review call status, transcription, routing and failure evidence to understand each interaction.

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Operational overview

Track volume and results in the dashboard and investigate calls that need attention.

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PRODUCT EVOLUTION · OCTOBER 2026

New capabilities for real work.

Explore improvements and how to use them. Availability depends on your deployed version and environment configuration.

Voice: preserve ElevenLabs call context

Custom dynamic variables received through the ElevenLabs integration are persisted with the conversation.

How to use Read update
Inside Zild Voice

Voice operations start with the agent.

Find the configured agent and access the App’s telephony features. This actual capture shows a search for a Zild institutional agent and navigation to batch calls, softphone and history.

Actual Zild Voice catalog with agent search and navigation to batch calls, softphone and history.
Product capture on October 28, 2026. Content depends on workspace configuration. Click to enlarge.

A clear workflow for everyday work.

  1. 01

    Prepare

    Confirm agent, number, campaign and routing.

  2. 02

    Converse

    Receive or start calls through configured telephony.

  3. 03

    Transfer

    Bring the conversation to a person when needed.

  4. 04

    Review

    Review transcription and history to track the outcome.

Telephony, voice and other external services depend on configured integrations and credentials. Usage is paid to the respective providers.

FROM APP TO PROCESS

Choose real work for your first pilot.

These guides help define data, integrations, responsibilities and acceptance criteria for your configuration.

Collect service-order context

Plan the conversation to identify the order, capture its status and route exceptions. Updating the work-order system requires its own integration and confirmation.

Plan this process: Collect service-order context
NEXT STEP

See Zild Voice in the context of your operations.

Talk to Zild to map the first use case, access and configuration your team needs.

Talk to an expert Explore management in Zild Admin