AI for customer operations with SLA, queue and quality.

Service, revenue, retention, QA and back office operating in the same control model.

Talk to an expert Explore adoption paths

Service, sales and planning teams connected to a platform. — ZILD PLATFORMPeople, Processes, Tools and Agents integrated.
AI moves beyond isolated tasks to support complete operations, with context, governance and people in control.

Processes and agents for IA para operações de cliente com SLA, fila e qualidade.

Select a department and expand a process to see suggested agents. Click an agent to explore its objective and suggested configuration.

Commercial

2 processes

01Opportunity2 agents

CRM, needs and interactions

02Presales2 agents

Requirements, catalog and technical documentation

Illustrative workflows: steps may run in parallel. Tools and integrations are suggestions to configure according to your company’s systems, access and approvals.

Take the next step with a practical guide.

Start with an administrative or operational process relevant to your organization. These guides help define data, integrations, owners and evidence; adapt the pilot to your systems and industry requirements.

Track documents and pending items by email Assess the total cost of applications and agents Inventory AI use and assign accountable owners

Unified queue

Channels, priority, customer and SLA appear as one operation, not loose inboxes.

Human control

Sensitive cases go to people with context and a clear trail.

Continuous improvement

Insight and Coach turn evidence into team, policy and agent adjustments.

Queue

SLA

Retention

Coaching

Industry case

Choose a case with clear risk and an operational owner.

The industry changes the constraint. The first decision is still the workflow: intake, rule, owner, proof and next action.

Map the industry case