Feature identified in the platform code in October 2026. Availability depends on the deployed version, permissions and environment connectors. Contact Zild if it is not visible yet.
What changed
Review channel configuration in a side panel within the list.
How to use it
Open the channel list and edit the desired channel. Review settings in the panel, save and confirm the result in the list. Check the associated agent and provider before testing incoming conversations.
Limits and prerequisites
This improves the editing workflow; it neither grants access to new channels nor replaces provider configuration and authentication.
Validate in your operation
Edit a test configuration and verify persistence after reopening the panel. For service-affecting changes, check incoming messages and routing.
Bring this idea into your operations.
Map the process, connect systems and evaluate outcomes with Zild.
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