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AI for retail and wholesale: connected processes, controlled costs.

Scale service and sales support with product information, conversation analysis and back-office process automation.

Service, sales and planning teams connected to a platform.
ZILD PLATFORMPeople, Processes, Tools and Agents integrated.

AI moves beyond isolated tasks to support complete operations, with context, governance and people in control.

Processes and agents for IA para comércio, varejo e atacado: processos conectados, custos sob controle.

Select a department and expand a process to see suggested agents. Click an agent to explore its objective and suggested configuration.

Marketing

2 processes
01Campaign2 agents

Audience, objective, channels, budget and campaign results

02Lead2 agents

Source, interest and contact history

Illustrative workflows: steps may run in parallel. Tools and integrations are suggestions to configure according to your company’s systems, access and approvals.

Take the next step with a practical guide.

Start with an administrative or operational process relevant to your organization. These guides help define data, integrations, owners and evidence; adapt the pilot to your systems and industry requirements.

01

Sales and availability

Query approved prices, terms and inventory to prepare replies and quotes. Preserve information validity and discount rules.

02

After-sales and returns

Organize exchanges, returns, evidence and delivery exceptions. Refunds and inventory adjustments follow approvals and ERP records.

03

First pilot

Compare response and resolution times for order queries, including out-of-stock and partial-delivery cases.

Processes
People
Tools
AI agents
Industry case

Choose a case with clear risk and an operational owner.

The industry changes the constraint. The first decision is still the workflow: intake, rule, owner, proof and next action.

Map the industry case