Feature identified in the platform code in October 2026. Availability depends on the deployed version, permissions and environment connectors. Contact Zild if it is not visible yet.
What changed
Create reply options in Meta-channel templates to guide the next conversation step.
How to use it
When creating an Assist template, select a Meta channel, fill in message, language and variables, then add buttons. Use distinct, clear labels such as confirm, reschedule or speak to the team. Save and check template approval before use.
Limits and prerequisites
The implementation accepts up to ten buttons with labels of up to 25 characters and validates duplicates. Buttons are locked when editing existing templates. The feature depends on a Meta channel and provider approval and sending rules.
Validate in your operation
Send an approved template to an authorized test contact. Check button rendering, reply delivery and continued service in the correct queue.
Retrospective edition 2026-W33. The week identifies this collection’s editorial organization; the text was prepared on the date shown above.
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