Feature identified in the platform code in October 2026. Availability depends on the deployed version, permissions and environment connectors. Contact Zild if it is not visible yet.
What changed
Include proactive messaging in agent workflows with the channel and template configuration appropriate to service.
How to use it
Configure the proactive WhatsApp tool on the agent, associate the channel and review required conversation data. Validate the template, variables and destination with an authorized contact before using it in production.
Limits and prerequisites
Sending depends on the provider, enabled channel and applicable template rules. Having the tool is neither authorization for indiscriminate messaging nor confirmation of delivery.
Validate in your operation
Verify destination, variables, sending result and queue continuity. Define an explicit business condition for sending and a human path for delivery failures.
Retrospective edition 2026-W44. The week identifies this collection’s editorial organization; the text was prepared on the date shown above.
Bring this idea into your operations.
Map the process, connect systems and evaluate outcomes with Zild.
Talk to an expert